Cancellation:

In an effort to remain timely with our patient flow and allow for optimal client access, we have implemented the following cancellation policy:

 

• Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill the appointment time, a client on our waiting list misses the opportunity to receive services they need. We ask all new and established clients supply a credit card to have on file. All cards on file are added to the system via a secure electronic process the ensures the information is encrypted and remains secure. In the event we do not receive the required notice for adjustments and cancellations the following fees will be applied to your card or billed to you in the event the card is declined:

 

• Notification given at least 48 hours prior to your appointment will NOT receive a charge.

 

No-Shows or notifications given less than 48 hour prior to appointment time will result in a cancellation fee in the following amounts:

 

• Appointments that are scheduled for 30+ minutes will be charged $100 or for the price of the service if it is a lesser amount. We do not accept CareCredit for appointment deposits. Appointment deposits are subject to change per management's discretion. In the event that a patient has a history of two or more no-shows or cancellations, patient may be subject to pay full-service price to schedule per management’s discretion.

 

• Appointment that are scheduled for less than 30 minutes (these include follow up appointments) will be charged $50 or for the price of the service if it is a lesser amount. We do not accept CareCredit for appointment deposits. Appointment deposits are subject to change per management's discretion. In the event that a patient has a history of two or more no-shows or cancellations, patient may be subject to pay full-service price to schedule per management’s discretion.

 

• We know emergencies, sickness, and weather-related events can occur. In such cases, please notify us as soon as possible, and we will determine if a cancellation fee will be charged at time.

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Late Arrival:

We suggest arriving 5-10 minutes prior to your appointment time to allow time to complete paperwork or answer questions about your service you may have. We understand that issues can arise that may cause you to be late for your appointment. However, we ask that you call to inform us if that ever occurs, so we can do our best to accommodate you. Appointment times are reserved for each client, so oftentimes we cannot exceed that reserved time. If you arrive more than 10 minutes late for your appointment time, your appointment may be shortened/cancelled if there is not enough time to complete the procedure. You will be charged a late cancellation fee and will need to be rescheduled. 

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Refund Policy:

At Flawless Med Spa we work with each client to discuss treatment objectives and review likely outcomes, benefits and risks associated with each treatment. We offer individual treatment as well as significantly discounted treatment package options so each client may choose the approach that is best suited for their needs and budget.

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Once services are purchased they will not be refunded, however, to ensure our clients always receive the greatest experience at Flawless Med Spa  unused service values (cash equivalent for the remaining amount of a treatment package) can be applied to any other service at Flawless Med Spa.

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For Skin Care Products, all sales are final, however, should you have a skin reaction to one of the products, it can be returned for a full refund within 7 days of purchase.

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All injectable treatment sales (such as, but not limited to Botox, dermal fillers, laser treatments, facials, lash services, or chemical peels) are final; refunds or credits cannot be offered once treatment is completed.

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We will be honest in all our dealings with you.  Aesthetics is not an exact science and how you may respond to a given treatment will vary from person to person.  It is virtually impossible to predict results and therefore payments made for services are for treatments to be performed -- not for a specific result.  However, we always strive to achieve the absolute best result that we can for you. 

 

Thank you for allowing us to serve you!

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Scheduling your appointment is your acceptance of these policies.